Position summary

The Client Service Specialist assists in the day-to-day duties associated with serving new and existing client accounts.

Essential functions

  • Know about various insurance carriers and have a general understanding of benefit plans/summary descriptions. (Blue Cross, Coventry, UnitedHealthcare, Humana, etc.)
  • Serve as the point of contact for group administrators and employees, handling claims, ID cards, benefit questions, prescription and billing issues.
  • Respond to all client questions within 24 hours and accept personal responsibility for client satisfaction.
  • Process online enrollments in carrier websites, including Easy Apps and Employee Navigator.
  • Enter service and client contact notes into our client database – log calls with the resolution to date.
  • Have knowledge of HIPAA regulations, including the guidelines regarding privacy protocol.
  • Have knowledge of ACA/Affordable Care Act guidelines and reporting.
  • Have knowledge of state continuation and COBRA guidelines; be able to respond to questions from employers regarding state regulations for Kansas and Missouri groups.
  • Respond knowledgeably to client questions regarding copay, deductible and plan summary.
  • May be asked to visit client site with key account group contacts on an annual basis.

Job requirements

Education: High school education required, college experience or degree preferred
Experience: Industry related experience desired
Specific Skills: Strong proficiency in Microsoft Office including Word, Excel, and Internet
Licensures: Kansas/Missouri Health and Life preferred

Email resumes to

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